Privacy Policy

Last Updated: December 2024

1. Introduction

Welcome to buddi. We are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using the buddi website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our website.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide to us when you:

For Individuals/Patients:

• Join our waitlist
• Request information about a specific problem area or health concern
• Contact us with questions or feedback

Information collected may include:

• Full name
• Email address
• Phone number (optional)
• Health problem areas or concerns you're interested in addressing
• Any additional information you choose to share with us

For Healthcare Practitioners:

• Register your practice or express interest
• Request information about supporting your specialty

Information collected may include:

• Full name
• Email address
• Phone number
• Practice/organization name
• Specialty or healthcare discipline
• Professional information
• Any additional information you choose to share with us

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• Referring website
• General location information (country/region based on IP)

2.3 Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience on our website. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

3. How We Use Your Information

3.1 Primary Uses

To provide and improve our services:

• Process your waitlist registration or practice registration
• Respond to your inquiries and requests
• Send you information about buddi and our services
• Keep you updated on our launch and availability
• Match you with appropriate healthcare practitioners (for individuals)
• Provide specialty-specific information (for practitioners)

To communicate with you:

• Send you confirmation emails
• Provide customer support
• Send updates about our services
• Notify you of changes to our policies

To improve our website and services:

• Understand how visitors use our website
• Analyze trends and user preferences
• Develop new features and services
• Optimize user experience

3.2 Marketing Communications

If you have provided your email address, we may send you:

• Product updates and announcements
• Information about new features
• Educational content related to health and wellbeing
• Surveys or feedback requests

You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly at [your-email@buddi.com]

4. How We Share Your Information

We respect your privacy and do not sell your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Email communication services
• Data storage and management
• Analytics and website optimization

4.2 Professional Matching (Future)

When buddi launches:

• For Individuals: We may share your information with appropriate healthcare practitioners to facilitate your care
• For Practitioners: We may share your specialty information with potential patients seeking your services

This will only occur after you have given explicit consent and appropriate agreements are in place.

4.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government or regulatory requests
• Protection of our rights, privacy, safety, or property
• Investigation of fraud or security issues

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission (SSL/TLS encryption)
• Secure data storage systems
• Regular security assessments
• Limited access to personal information
• Employee training on data protection

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods:

• Waitlist information: Until you request removal or 2 years from collection
• Practice registrations: Until you request removal or services commence
• Communication records: 3 years from last contact
• Website analytics: Aggregated data may be retained indefinitely

You may request deletion of your information at any time by contacting us.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 General Rights

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing your information
• Portability: Request transfer of your information to another service
• Objection: Object to processing of your information
• Withdraw Consent: Withdraw previously given consent at any time

7.2 Australian Privacy Rights

If you are an Australian resident, you have rights under the Australian Privacy Principles (APPs) including:

• The right to know what information we hold
• The right to access your information
• The right to correct inaccurate information
• The right to complain to the Office of the Australian Information Commissioner (OAIC)

8. Children's Privacy

buddi is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information from our systems.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)

10. Contact Us

11. Consent

By using our website and providing your information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.